After 1 minute of being in the background, the operating system forces the QuickSupport app to terminate. Then the screen sharing has to get handed off to a built-in mechanism of iOS called Screen Sharing and the TeamViewer program gets left behind. What took me a long time to comprehend is that the process that TeamViewer works by is that the QuickSupport app just exists to help people find each other to connect.

Apple is super protective of battery life on iOS devices, so the operating system will very aggressively terminate background processes.

In fact, it is often easier for me to talk you through over the phone so feel free to contact me. Initial setup is especially confusing, so that is why I am making this guide.

Apple is super protective about keeping scammers from abusing iOS users, so it takes several steps just to get up and running with the TeamViewer application.

In a nutshell, there are two big limitations: I am super grateful that there is a solution that can allow me to look on your iPhone or iPad and see what you are seeing, but I also think that the system can be clunky and error prone.

It was nice that they didn’t always have to wait for a time when we could meet physically in person, and it is especially prescient now that we can still use this system to help you during this time. I have for many years been using a program called Team Viewer to offer my clients the convenience of having me be able to control their computers remotely.

Teamviewer remote control iphone